Costumer Care
SHIPPING
After you have completed you purchase and it has been processed, your order will be shipped within 2 working days; the items "made to order" will be shipped within 1/2 weeks. Please note this timescale may vary due to external factors, i.e., Bank Holidays.
Once your order has been fulfilled, an email will be sent to you with a tracking number to let you know that your order is on its way.
We currently ship to Italy.
PAYMENT METHODS
All payments are 100% secure and can be made by through the following methods:
CREDIT / DEBIT CARD:
We accept VISA, MasterCard and American Express.
PAYPAL:
Fast and Secure payment method. For more information visit www.paypal.com.
IMPORT & TAXES
All prices listed on our website are inclusive of VAT. A breakdown of these will be calculated at checkout.
International deliveries may be subject to taxes and duties. This is not something that we are able to calculate for you. We recommend using a customs calculator or contacting your local customs office for an estimate of these fees.
You will usually receive a notification from your local customs office once the parcel has arrived at the destination country. You will be contacted by them directly to arrange payment of any additional fees or charges associated with the order.
We are unable to offer a refund of tax/duties and VAT on any order or returned order.
* 13|86STUDIO cannot be held responsible for any additional charges on your order, nor can we refund/reimburse any tax or duties charged. We will not be able to accept the return of an order in this case.
ORDERING INFORMATION
CHANGES TO YOUR ORDER:
Once an order has been placed, unfortunately, we will not be able to cancel or modify it. Please be sure to shop carefully and to double check the shipping information before placing your order. However, if you do have any urgent changes, please contact our customer care team on [email protected] Whilst we cannot guarantee that we will be able to process requested changes, we will do our best to help.
WRONG SHIPPING INFORMATION:
If your order has already been dispatched, we will be unable to modify the delivery address and/or make any subsequent changes. In the event of this, we would advise you to contact the shipping provider with the tracking number given to you as they may be able to redirect the order.
Orders returned to us due to an incorrect address may be reshipped at an additional cost.
YOUR PARCEL HASN'T ARRIVED:
In the rare case that your order has not arrived, please contact our customer care team at [email protected] , as well as the delivery provider. Once your order has been shipped you will receive a confirmation email - here you will find all the relevant information. If your order status is “delivered”, you will need to request proof of delivery along with photographic evidence. Whilst we are not liable for any loss, theft or damages to the parcel once it has been delivered, please send us an email so we can investigate the matter further with the courier provider.
Once your order has obtained a “delivered” status, we cannot be held responsible for any loss, theft or damages to the parcel.
RETURNS
Items and Gift cards may not be returned.
GIFT CARD
*Gift cards and store credits are valid for 12 months from the date of issue.
Value added to gift cards / store credits will be of the amount paid at purchase, thus not including the shipping fee. Original shipping costs will be deducted from the total amount added to gift cards and store credit
Photo: brand archive